Privacy Policy

Last Updated: 29.08.2024

About Us

IntelOptic is a trading name of Smart Advice Claims Ltd. Smart Advice Claims Ltd is committed to protecting your privacy and takes its responsibilities regarding the security of your personal information very seriously. This Privacy Policy explains how we collect, use, and protect your data when you use our website, mobile application, and services.

Smart Advice Claims Ltd adheres to a unified Group Privacy Policy that governs our management of data across all websites and applications we manage, including IntelOptic and associated services provided through Claim.co.uk. This policy also covers our handling of phone calls, emails, text messages, other forms of digital communication, and additional methods of data collection. Our practices are in line with UK and EU data protection regulations.

You can explore our site without disclosing any personal data. However, if you choose to share personal details with us, they will be processed in accordance with this Privacy Policy.

How We Use Your Personal Information

IntelOptic collects and uses your personal data for several reasons, always in compliance with UK and EU data protection laws. The ways in which we may use your personal information include, but are not limited to:

  • Responding to inquiries: To contact you in response to your specific enquiry.
  • Providing services: To deliver the products and services you request from us.
  • Transactional communications: To send you important communications regarding your transactions with us.
  • Marketing communications: To send you marketing/promotional information about services that may be of interest to you.
  • Third-party communication: To contact third parties on your behalf, where necessary, to provide our services.
  • Data verification: To acquire further personal information from service providers (such as AML providers or Credit Bureaus) to verify and process your requests.
  • Account management: To operate and manage your account and related correspondence.
  • Business analysis: To monitor and analyse our business operations.
  • Fraud prevention: To identify, prevent, and detect fraud, money laundering, and other criminal activities.
  • Personalisation: To tailor the website/app experience to your preferences.
  • Educational purposes: To use data (e.g., images) for system development and training to improve customer service.
  • Legal and compliance: To comply with regulatory requirements and for audit purposes.

We assure you that your data will never be sold or disclosed to third-party marketing entities without your explicit consent.

Relationship with Claim.co.uk

IntelOptic provides services for analysing and managing home disrepair and damp issues to Claim.co.uk. If you have been directed to IntelOptic through Claim.co.uk, or if your services are connected to Claim.co.uk, your personal data may be shared between IntelOptic and Claim.co.uk to facilitate these services. The use of your data in this context is also governed by the Terms & Conditions and Privacy Policy of Claim.co.uk. For more details, please visit Claim.co.uk.

Why We Collect and Store Personal Data

The collection of personal data is essential for us to deliver our services, respond to your inquiries, and maintain accurate records. We are committed to ensuring that your data is handled securely and used only for legitimate business purposes.

Personal Data Categories We Collect

We may collect, use, store, and transfer various kinds of personal data about you, including:

  • Identity Data: First name, last name, marital status, title, date of birth, and gender.
  • Contact Data: Email address and telephone numbers.
  • Case Data: Information relevant to your specific case, including images of your home.
  • Compliance Data: Recorded calls for quality checks and staff training, also used for fraud prevention.
  • Technical Data: IP address, browser type, time zone setting, and other technical information about your devices.
  • Usage Data: Information about how you use our website/app, products, and services.
  • Marketing and Communications Data: Your preferences in receiving marketing communications and your communication preferences.
  • Aggregated Data: Statistical or demographic data that does not directly identify you.
  • Special Categories of Personal Data: Health and vulnerability-related data, collected with your explicit consent.

How We Collect Personal Data

We collect personal data using various methods:

  • Directly from you: When you fill out forms, correspond with us, or provide information through our website or app.
  • Automatically: As you interact with our website/app, through cookies, server logs, and similar technologies.
  • From third parties: Such as analytics providers, AML providers, or publicly available sources.

Processing Purpose and Legal Basis

We process your personal data based on several legal grounds:

  • Contractual necessity: To fulfil our obligations to you.
  • Legitimate interests: Where processing is necessary for our legitimate interests and does not override your rights.
  • Compliance with legal obligations: To meet our regulatory and legal requirements.
  • Consent: Where you have provided explicit consent, particularly for special category data.

Recipients of Your Personal Data

To deliver our services, your information may be disclosed to our processing affiliates, including:

  • Legal firms: For managing your case. For a full list, please see our partner Claim.co.uk Privacy Policy.
  • Service providers: For technical support and verification services.
  • Regulatory authorities: When required by law.
  • Defendants: When necessary to gather information related to your case.
  • Compliance consultants: For documenting and verifying processing activities.

All partners and processors are subject to rigorous due diligence and are bound by strict data protection agreements.

Data Security

We have implemented safeguards to protect your personal data against accidental loss, unauthorised access, use, alteration, or disclosure. Access to your data is limited to those who need it for business purposes, and they are required to handle your data in accordance with our instructions and confidentiality obligations.

Data Retention

Your personal data will be retained only as long as necessary to fulfill the purposes for which it was collected, as well as to meet legal, accounting, or reporting obligations. Factors considered in determining retention periods include the nature and sensitivity of the data and the potential risks of harm from unauthorised use.

Your Rights

As a data subject, you have the following rights:

  • Right of access: To request a copy of the personal data we hold about you.
  • Right of rectification: To correct any inaccurate or incomplete data.
  • Right to be forgotten: To request the deletion of your data under certain conditions.
  • Right to restrict processing: To request the limitation of processing under specific circumstances.
  • Right of portability: To have your data transferred to another organisation.
  • Right to object: To object to certain types of processing, including direct marketing.
  • Right to object to automated processing: To contest decisions made based solely on automated processing or profiling.
  • Right to judicial review: To challenge our refusal to grant access to your data.

All requests will be forwarded to any third parties involved in processing your data.

Requesting Access to Your Data

If you wish to verify the personal data we hold about you or inquire about how it is processed, you have the right to request the following details:

  • The identity and contact details of the person or organisation controlling your data.
  • The purpose and legal basis for processing.
  • Categories of personal data processed.
  • Recipients or categories of recipients to whom the data is/will be disclosed.
  • Data retention periods.
  • Details of your rights concerning data correction, erasure, or restriction.

What Forms of ID Will I Need to Provide?

When requesting information about your personal data, you will need to provide a valid form of ID, such as:

  • Passport
  • Driving license
  • Birth certificate

Contact Details of the Data Protection Officer (DPO):

Data Protection Officer
C/O Ams 2nd Floor,
Portland Street,
Manchester,
England, M1 3BE
Email: info@inteloptic.com

If Things Don’t Go As Planned

If you have concerns about how IntelOptic or its third-party affiliates handle your personal data, or if you are dissatisfied with our response to a complaint, you have the right to file a complaint with the regulatory authority and our Data Protection Officer.

Complaints Officer
C/O Ams 2nd Floor,
Portland Street,
Manchester,
England, M1 3BE
Email: info@inteloptic.com

For Further Information

If you have any questions about this Privacy Policy, please contact us at info@inteloptic.com or write to us at:

IntelOptic
C/O Ams 2nd Floor,
Portland Street,
Manchester,
England, M1 3BE